12/11/2023 0 Comments Your orders on amazon![]() ![]() This month, I ordered a coffee maker which was supposed to have one day delivery. I've been an Amazon customer for many years - way before Prime was even an option, and their customer service was way better in the beginning. It's unfortunate that Amazon is getting so big that their customer service is getting worse. Their customer service must make up any excuse based on your circumstance. I laughed at the first post from MSKATY77 because my order was delayed in transit, and I did not get any extension on my Amazon Prime. More: How to watch birds using a security camera and a smart display.Robot vacuums: iRobot, Shark, more from $109.OLED TVs: LG, Sony, Vizio deals from $676.Luggage/travel: sets and accessories from from $8.Laptops: save $200+ on MacBooks and Windows machines.Kitchen appliances: save on Ninja, Keurig, Instant Pot from $64.Heating/cooling: fans and air conditioners from $8.Headphones: Sony, Bose, Anker deals from $10.Fitness: Puma, New Balance, Under Armour deals from $24.Deep fryers: Cuisinart, Hamilton Beach, more from $31.Chromebooks: HP, Lenovo, Acer up to 45% off.Apple: save on iPad, Apple Watch 7, more.Adidas: up to 50% off polo shirts, sneakers, jerseys, more.Alexa device sale: Alexa devices, Blink cameras from $19.So, although Twitter might be more convenient, it won't expedite a resolution. One more thing: While it's fine to complain to Amazon on Twitter, the company discourages sharing order information on the social network and typically directs users to its customer service page. As such, it's a good idea to go for it all the first time around or face the possibility of more pushback on subsequent attempts. Given that Amazon’s official policy only allows for customer service representatives to offer a freebie on the first late Amazon Prime delivery, the company might be less willing to offer a deal if delays start to pile up. In other words, writing in all caps or too much complaining will probably get you nowhere. As long as it's all done in a polite manner. Whatever the case, the commenters suggest customers who come up with a good reason Amazon's delay is upsetting them are in a good position to get a bit more. Perhaps you ran out of critical household goods or you were counting on the product to land in time so it could be given as a gift. Amazon customer service will look into the claim, quickly determine that the package hasn't arrived and, in most cases, automatically offer a free month of Amazon Prime service.īut as mentioned, some people have been lucky enough to get more than a free month of Prime, so it's a good idea for customers to push back a bit and explain why the delay is such an inconvenience. Customers simply confirm that they purchased a product and that it hasn't arrived. Once it's time to talk to a customer service rep, the process is somewhat simple. Still, online-chat waiting times aren't bad and we've been able to speak with Amazon reps after waiting just a few minutes. ![]() Generally, Amazon recommends selecting the phone option to get support more quickly customers can specify which phone number the rep should call. If neither option is suitable, Amazon also provides quick access to a slew of help pages on everything from checking an order and managing content on devices to getting help with Amazon Prime and updating payment information. The page also gives users the option of having Amazon call them, as well as a wait time, so they have a sense of how long it’ll take to hear back from the company. Here you'll have the option to either chat with a messaging assistant that can answer basic questions or direct users to the proper place to have their issue addressed. To contact Amazon, it's best to use the company's Contact Us page. (Image credit: Shutterstock) Contacting Amazon ![]()
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